General Information

Receiving Results, Repeat Scripts and Referrals
Please ensure that you book a follow-up appointment to see your GP/doctor to find out the results of your test or procedure. Your GP/doctors will not usually give results out over the phone.
If you need a repeat of a script or a referral to a specialist, you will need to come in and see the doctor. This is to ensure that every aspect of your health is taken into account, and that you are getting the best possible health care.
Photo ID is required in order to collect any patient information from reception. If a third party such as a friend or a family member comes in to collect something on your behalf, please make sure you let our receptionists know the name of that person. This is to ensure we have been given your consent to release the information to that person in line with privacy regulations.

Medical Certificates
An appointment is required in order for your GP/doctor to issue a medical certificate for medical conditions requiring time off work. Medical certificates cannot be backdated.

Management of your Personal Health Information
Your medical record is a confidential document. It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff. We abide by the ten National Privacy Principles available at http://www.privacy.gov.au/health/index.html.

Transferring medical records
If you would like to have your medical records transferred to us from another medical centre, please ask the receptionist and this will be organised for you. Please be aware that most medical centres charge a small fee to transfer medical records to cover the cost of printing and postage.

Home visits
Home visits are available for regular patients, who live within 5km of the practice, who cannot come to the surgery due to ill health. All effort should be made to bring the patient to the surgery due to the availability of emergency facilities.

Accidents and Emergencies
If you have a medical emergency, please notify us before you leave to attend this practice, as the doctor will be able to advise you of the appropriate course of action and to prepare for your arrival.

Telephone Access to Doctors:
The doctors may be contacted during normal surgery hours. If the doctor is with a patient, a message will be taken and the reception staff will advise you when it is likely that the doctor will return your call. If your call is concerning a medical emergency, please let the receptionist know and you will be put straight through to your doctor.

Emails
It is a practice policy that no consultation will be conducted via email as we cannot guarantee confidentiality. If you need to speak with a GP/doctor please call the practice and schedule an appointment.

Changing Personal Details
Please inform our staff of any changes to your name, address, phone number, health care card, and pension or Medicare number.

Complaints
If you are unhappy or have a complaint regarding any aspect of your care, please discuss the matter with your GP/doctor or with practice staff. If you feel that you are unable to speak to us directly, you may also contact the Health Care Complaints Commission on 1800 043 159.

Feedback
Kurrajong Village Medical Centre continuously look for ways to improve our services to our patients. If you have any concerns or suggestions for ways we could improve our services or facilities, please contact our practice by phone or email through the Contact Us link on this website.